Quality control inspections will be performed weekly by our Project manager using our inspection system.
The entire facility is inspected at least once weekly, and we encourage your representatives to accompany
us on inspections. During the tour we contact occupants designated by you as key contacts.
Inspections are entered into our Inspection System which will be a web based application coming up in the
next year. This means that the inspections for your property are available to be viewed on the internet at
any time, just by logging into the MMG web site. From this, work orders can be created and assigned
promptly. Quality control reports are downloaded into an Excel spreadsheet, where information can be
stored and graphed, showing trends and tendencies.
In addition to our routine daily, weekly, and monthly inspections MMG employs regional Quality Assurance
representatives. These persons are responsible for inspecting your facility one time per quarter. In addition
to cleaning quality our Quality Assurance inspections also report on:
· OSHA compliance
. Safety Procedures Compliance
· ID Badge / Uniform Compliance
. Time Keeping Accuracy
· On site record retention procedures
· Payroll Audits
Our Quality Assurance representatives report directly back to our Regional and Project Managers. All
reports and findings are reviewed and appropriate corrections are made through joint collaboration with
all of our managers.
We recommend a client representative participate in the inspection tours whenever possible. By jointly
inspecting the same conditions we can better understand your expectations and meet them.
MMG’s 5 point Quality and Excellence program enables us to satisfy our clients’ expectations in the most
productive and cost-effective manner possible. We do this by involving our cleaning crews in the process,
measuring quality and communicating results. Our program improves our crew’s efforts and returns
increased value to our customers. We do this in Five Steps:
1. Our Management team is trained to determine difficulty and time estimating of job descriptions in all
contracts which we call Classification. This first step defines the job to be done and its priority. Our
management team will develop a crew who will be able to fulfill all contract obligations to its best
performance by assigning specific job duties to each team member. Each duty is assigned a level which
determines the difficulty of each task
2. The Second step is Preparation which defines the actions to accomplish the work, the resources
necessary, the quality, precautions, and the environmental standards. In this step our team determines
what tools are necessary to allow our crew to safely perform at its best. We train our employees to
determine any and all job hazards, equipment maintenance duties, proper safety guidelines through our
safety manual, and OSHA regulations etc.
3. Scheduling determines the timing of the work consistent with the work priority and the accessibility of
resources. Our formula to determine the time needed to accomplish our clients expectations is based on
the size of the building, number of client employees, complexity of job which is based on the Classification
step and the number of restrooms.
4. Work is performed, inspected and approved in the Execution function. This includes work preparation
actions such as the collection of advice for further actions and or changes in the work plan. Supervisory
inspection of the work is vital in this function. The Team leaders check on their team and the custodial
supervisor inspects the team leader and the project manager inspects the custodial supervisor which keeps
all of the client’s expectations in line with our performance.
5. Evaluation is a quality control function and compares the plan with the actual work execution and the
quality of the product or results. This step determines if changes have to be made, improved or kept the
same. This step will determine if products or routines are sufficient for the job or if new products or
chemicals need to be changed.
At Mendoza Maintenance Group, Inc., we take pride in our job and have developed the 5 point system to
maintain your image and ours. Our 5 point system was developed to track the quality of work of every
client, whether big or small.
